Every Earthencolor piece is handmade and and dyed by hand; therefore, color and pattern variations can and do happen occasionally! Just like no two flowers can ever be the same, each piece made by us is truly one of a kind!
You will receive a confirmation email after placing order. Please allow up to one week for shipping after order is placed, as most pieces are made to order
Once your order has been shipped, you will receive an email with your tracking number. Please allow up to 24 hours for your tracking number to show any updates
Orders will not be refunded for packages that are not accepted by recipient
Earthencolor is not responsible for lost or stolen packages that are confirmed delivered by tracking. The customer is responsible for any loss or damage of these items
RETURN & EXCHANGE POLICY
Returns are accepted up to 7 days after receiving order with return shipping paid by customer for a full refund on the condition that item is in the same condition as it was received. Customer may do an exchange for an item of equal or lesser value